Website privacy policy

Introduction

We respect your privacy and are committed to protecting your personal information. This policy explains how Knoq ("we," "us," or "our") collects, uses, and discloses your personal data in accordance with the Protection of Personal Information Act (POPIA).

Information we collect

We collect personal information that you provide directly to us through rental preference forms, account registration, or newsletter sign-ups. This may include:

• Identifiers: Name, email address, telephone number, and physical address.
• Online Identifiers: IP addresses, cookie data, and device identifiers.
• Financial Information: While we do not store full credit card numbers, we collect payment metadata via Stripe, including payment method type, the last four digits of your card, and transaction history.

Purpose of collection

We process your personal information for the following purposes:

• To provide and maintain our services to you.
• To communicate with you regarding your enquiries or orders.
• For direct marketing, provided you have given explicit consent.
• To comply with legal or regulatory obligations in South Africa.

Your rights as a data subject

Under POPIA, you have the following rights regarding your personal information:

• Right of Access: You may request a record of the personal information we hold about you.
• Right to Correction: You may request that we correct or update any inaccurate or out-of-date information.
• Right to Objection: You may object to the processing of your data for direct marketing or other legitimate reasons.
• Right to Deletion: You may request the destruction or deletion of your personal information.

To exercise these rights, please contact our Information Officer at support@knoq.co.za.

Data security and storage

We implement reasonable technical and organisational measures to secure your personal information against unauthorised access, loss, or destruction. Your data is stored on secure cloud servers. If your data is transferred outside of South Africa, we ensure the recipient is subject to laws or agreements that provide an adequate level of protection.

Direct marketing

We will only send you direct marketing communications via electronic channels (SMS, email, or WhatsApp) if you have opted in. You may opt out of these communications at any time by clicking the "unsubscribe" link or contacting us directly.

Contact details

If you have any questions about this policy or our privacy practices, please contact us: